Refund Policy

1. Our Commitment

At Anticipy, built by Anticipation Labs Inc., we believe you should love every product and service we offer. If for any reason you're not completely satisfied with your purchase, we're committed to making it right—whether that means a replacement, a credit, or a full refund.

This Refund Policy outlines your rights and the process for returns, cancellations, and refunds. Where local consumer protection laws provide greater rights than those described here, those laws take precedence. We will always honour the option most favourable to you.

2. Pre-Order & Waitlist Cancellations

If you have placed a pre-order or joined our waitlist with a deposit, you may cancel and receive a full refund at any time before the product ships. No questions asked. No fees. No hoops.

This right is guaranteed under the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (FTC Rule 16 CFR Part 435), which requires sellers to offer cancellation and a full refund if they are unable to ship within the timeframe stated at the time of order. Equivalent consumer protection statutes in the European Union, United Kingdom, Canada, and other jurisdictions provide similar or stronger protections.

To cancel a pre-order or waitlist deposit, simply email support@anticipy.ai with your order confirmation or email address. Your refund will be processed within 5 business days.

3. Hardware Returns — 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all Anticipy hardware. If you're not completely happy with your device, you may return it within 30 calendar days of the delivery date for a full refund of the purchase price.

Requirements

• Original packaging: The device must be returned in its original packaging, including all boxes, inserts, and protective materials.
• All included items: All accessories, cables, documentation, and any bundled items must be included in the return.
• Working condition: The device must be in working condition and free from physical damage beyond normal handling during the trial period.

Return Process

1. Initiate your return by emailing support@anticipy.ai with your order number and reason for return. No justification is required—we simply appreciate the feedback.
2. Receive your prepaid return label. We will email you a prepaid shipping label within 2 business days of your request. We cover all return shipping costs.
3. Ship the device back using the provided label. We recommend keeping the tracking number for your records.
4. Refund processed. Once we receive and inspect the returned device, your full refund will be processed within 5 business days.

4. Defective Products

If your Anticipy device is defective or malfunctions, we will replace it or provide a full refund at any time during the 1-year limited warranty period, at your choice. Defective products are covered regardless of whether the 30-day return window has passed.

To report a defect, contact us at support@anticipy.ai with:

• Your order number
• A description of the issue
• Photos or a short video showing the defect

Our team will review your claim within 2 business days and arrange a replacement shipment or full refund. We cover all shipping costs for defective product returns.

5. Service Subscription Refunds

Anticipy's AI service subscription works as follows:

First Year Included

Your first year of Anticipy's AI service is included with your hardware purchase at no additional cost. If you return the hardware within the 30-day satisfaction guarantee period, the included service subscription is automatically cancelled.

Annual Renewals

• Within 14 days of renewal: You may request a full refund of the renewal charge. No questions asked.
• After 14 days: Renewal charges are non-refundable. However, your service will remain fully active until the end of the current billing period.

Cancellation

You may cancel your subscription at any time. Upon cancellation, your service will remain active until the end of your current billing period. We do not prorate partial months or years, but you will never lose access before your paid period expires.

6. Jurisdiction-Specific Return Rights

Consumer protection laws vary by country and region. Where your local laws provide greater return or refund rights than our standard policy, those laws override our policy and we will honour the more favourable terms. Below is a summary of key jurisdictions:

European Union

Under the Consumer Rights Directive 2011/83/EU, you have a 14-day right of withdrawal from the date of delivery. No reason is required. You are entitled to a full refund, including standard delivery charges, within 14 days of us receiving the returned goods or proof of return shipment. This right applies to all EU member states.

United Kingdom

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cancellation period from the date of delivery. Additionally, the Consumer Rights Act 2015 provides a 30-day short-term right to reject goods if they do not match the description, are not of satisfactory quality, or are not fit for purpose.

Saudi Arabia

Under the E-Commerce Law (2019), consumers have the right to return products within 7 days from the date of the contract, provided the product is unused and in its original condition.

China

Under the Consumer Rights Protection Law, consumers purchasing goods online have a 7-day no-reason return right from the date of receipt, provided the goods are in their original condition.

South Korea

Under the Act on Consumer Protection in Electronic Commerce, consumers have a 7-day withdrawal right from the date of receipt of goods or the date the supply of goods becomes available.

Japan

Under Japanese consumer protection law, consumers have an 8-day return right if no specific return policy was clearly stated at the time of purchase. As we do state our return policy, our 30-day satisfaction guarantee applies—which exceeds this statutory minimum.

Canada

If you are located in Canada, you may benefit from protections under applicable provincial consumer protection legislation, including the Business Practices and Consumer Protection Act (BPCPA) in British Columbia and similar statutes in other provinces. Our 30-day satisfaction guarantee meets or exceeds these requirements.

United States

Under the FTC Rule 16 CFR Part 435 (the Mail, Internet, or Telephone Order Merchandise Rule), sellers must ship goods within the timeframe stated at the time of order, or offer the consumer a cancellation and full refund. All pre-orders and waitlist deposits are fully refundable at any time before shipment, in compliance with this rule. Individual state laws may provide additional protections.

7. Exceptions

We reserve the right to decline a return or refund in the following circumstances:

• Intentional damage: Products that have been deliberately damaged, destroyed, or rendered non-functional through misuse.
• Unauthorized modification: Devices that have been disassembled, tampered with, or modified beyond normal use, including hardware or firmware alterations not authorized by Anticipy.
• Unauthorized resellers: Products purchased from unauthorized third-party resellers or secondary markets are not eligible for returns or warranty coverage through Anticipy.
• Fraudulent claims: Return requests that are found to be fraudulent, including serial return abuse, empty-box claims, or misrepresentation of product condition.

These exceptions do not limit any mandatory rights you may have under applicable consumer protection laws in your jurisdiction.

8. Refund Processing

• Payment method: All refunds are issued to the original payment method used at the time of purchase.
• Processing time: Refunds are processed within 5 business days of receiving the returned product or approving the refund request. Please allow an additional 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
• Currency: Refunds are issued in the original currency of the transaction. Any exchange rate differences between the time of purchase and refund are determined by your bank and are outside our control.

9. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices, legal requirements, or product offerings. Any changes will be posted on this page with an updated effective date. Changes to this policy will not apply retroactively—the policy in effect at the time of your purchase will govern your return and refund rights for that transaction.

10. Contact Us

If you have any questions about this Refund Policy, need to initiate a return, or require assistance with a refund, please don't hesitate to reach out:

• Customer Support: support@anticipy.ai
• Founder: omar@anticipy.ai
• Company: Anticipation Labs Inc.

We aim to respond to all inquiries within 1 business day.